Customer and Field Complaints
The Customer and Field Complaints module is used to record and track problem reports from the field and from customers.
Document complaint descriptions, investigation status, investigation results, follow-up activities and approval.
Complaint reports help you satisfy international quality specification requirements to document reports of adverse product performance.
In addition, complaint reports can be one source of information for assessing customer satisfaction and reporting field and customer issues to management.
Integrated Information Management
- Link complaints to corrective actions.
- Link complaints to nonconformances
- Measure customer satisfaction based on real data.
- Use the DASHBOARD VIEW to access and respond to all open action items with just the click of a mouse.
Focus Your Improvement Efforts
- Use the QCBD Report screen to build custom queries of the your compliant data. 'Slice and dice' the data in ways that are meaningful to you.
- Build trend performance graphs (run charts) and Pareto analysis charts to give focus to, and drive continuous improvement efforts.
- Analyze complaints broken down by category, frequency and type.
- All reports can be sent as email and all data can be exported to Excel®.
- When its time for management review (or during an audit), report your complaints with the click of the mouse.
Learn more about QCBD
Learn more about the other QCBD modules by clicking the tabs at the top of the page.
Request pricing to request a free working copy of the software or to request pricing.
